97 per cent of customers who stay at Ramsey Park Hotel would recommend the facility to others.
The hotel recently won the Customer Service Award at the Isle of Man Newspapers Awards for Excellence.
The awards celebrate businesses that excel in their customer service delivery, utilising customer reviews and staff training to provide exceptional customer experience for tourists and local visitors.
The hotel in Mooragh Park on the Isle of Man, has worked hard to establish itself as a prominent provider of hospitality on the island.
It holds weekly meetings with all staff to engage them in customer reviews and exceeding customer experience, enabling the development of dedicated training programmes.
General Manager James O’Neill says: "To have received such recognition means a great deal for the team, and it is each and every member of staff who make the hotel what it is.
"Ramsey Park employees strive to go above and beyond our guests’ expectations, and especially our local guests who frequent our restaurant regularly."
In April the hotel will be opening an additional 30 bedrooms and 250-person function room that will hold its first wedding a month later.