Isle of Man News - POSTED Mon 17-07-2017

High levels of customer satisfaction confirmed in IMS survey

by LC

A recent survey carried out by Isle of Man Post Office has confirmed its Integrated Mailing Solutions (IMS) customers service satisfaction levels.

The survey which demonstrated high levels of customer satisfaction, was carried out on Island, sector wide, and indicated the most regularly used IMS services by respondents being print, mail dispatch and envelopment, over a 12 month period.

Respondents were also asked how they rated the services provided by IMS, to which all services received a majority rating of good or excellent. Finally, when asked if they planned to use the IMS services in the next 6-12 months all of the respondents replied, ‘yes’, and when they were asked if they would recommend IMS services, over 95% said yes!

Commenting on the findings, interim Commercial Director, Niall Carey, said: "We regularly conduct surveys with our customers to ensure we consistently maintain the levels of service our customers expect. We were delighted with the results of our most recent survey which demonstrates very high levels of satisfaction amongst customers and reflects the importance we place on our ISO accreditations.”

Isle of Man Post Office’s specialist communications division, IMS, provides businesses, on and off Island, with a wide range of services from response handling, mail opening, document management, scanning and data capture to print and personalisation, fulfilment, and returns management. In addition, it provides a complete direct mail solution or the option to individually choose from a wide range of direct mail services. Also available is a 360° mailing solution, a digital and offline service which integrates all of the Post Office’s mailing division’s core services, including scan to digital and digital hosting, into one slick package. Finally, it recently launched a Smart Delivery solution which offers a new and exciting alternative to the way service and product providers communicate with customers. Until now Post Office customers have received mail traditionally in the post, they can now also benefit from access to a simple email or digital mail box as opposed to receiving items through the post.

IMS is fully certified to international standards ISO 27001 for data security, ISO 9001 for quality management and BS I0008 for Evidential Weight and Legal Admissibility of Electronic Information.

To find our more information about IMS, and how its services could work for your business, contact the team on 01624 698444 or visit

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